Track my order

Your estimated delivery window is shown on your order status page. International orders typically arrive within 2 to 5 weeks depending on your destination. Please note these are estimates; customs processing or peak-season volumes can occasionally cause additional delays.

If you placed your order recently, it is normal for tracking to take 1 to 3 business days to appear after dispatch. Your order may still be in our packing queue or awaiting pickup by the carrier. If no updates have appeared after 5 business days, please contact us and we will check on it.

Gaps in tracking are very common for international shipments. Your package may not be scanned for several days while crossing an ocean, on a plane, or sitting in a sorting hub. This does not mean your package is delayed or missing; updates resume once it reaches the next facility.

Check the carrier's name in the tracking details and visit their website to find your nearest pickup location. Please collect your package promptly; most carriers hold parcels for only 7 to 15 days before returning them to the sender.

Please contact us right away if your package has passed its estimated delivery date. We will look into it with the carrier on your behalf. If tracking has shown no activity for an unusually long time, we can open an investigation; note that most carriers require 30 business days from dispatch before a formal lost parcel claim can be filed.