Latex-free materials
All DeskNeko products are latex-free. Our desk mats, play mats, mousepads, and Mahjong mats no longer use natural rubber; they use neoprene, a synthetic rubber.
Need help with your order or a custom design?
Send us a message and we’ll help as quickly as possible. For order questions, include your order number. For custom designs, include the product you want, the image or idea, and any size or deadline details.
You can also email us at hello@deskneko.com.
Allergy notice
Materials and production environment
A quick note for customers with material or pet-allergy concerns.
Pet-free production environment
DeskNeko products are manufactured in a pet-free production environment. Our office is home to six cats, but products are produced and handled separately in a pet-free environment.
Quick support answers
These answers cover the most common support questions. If you still need help, send us a message with your order number.
Most DeskNeko items are made to order. Production usually takes around 3–8 business days, depending on the product and current order volume. Some items may need a little extra time for printing, curing, or packing.
Shipping time depends on the product, destination, and shipping method. For many standard US orders, transit often takes around 6–12 business days after dispatch. Free shipping is available above $200. You’ll receive tracking once your order is on the way.
Yes. Once your order has been dispatched, you’ll receive tracking information so you can follow the delivery progress.
Yes, many DeskNeko products can be customized with your own image, artwork, logo, or design idea. For best results, please send a high-resolution image or a clear description before production begins.
Return eligibility depends on the product and whether it was customized or made to order. Eligible returns should be unused and in their original condition. Please contact us before sending anything back so we can provide the correct instructions.
Please contact us as soon as possible with your order number, a clear photo of the full item, a close-up of the issue, the packaging, and the shipping label. We’ll review it and help with the best next step.
