Contact DeskNeko
Talk to us
Tell us what is going on and we will help. We read every message and reply as soon as we can.
Choose the note below that fits, then send one message with your order number and a photo when it helps. You can also email [email protected] and use the chat bubble when it is open.
- Damaged in transit? Free replacement
- We reply as soon as we can
- One message keeps it in one place
What do you need?
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Order help
Include your order number and the email you used at checkout so we can find it fast.
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Damaged or wrong item
Let us know within 14 days of delivery. If it was damaged in transit, we'll always replace it, and we'll need an unboxing video so we can file the carrier claim. For a misprint or wrong item, a clear photo and your order number is enough.
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Design request
Tell us the product and share your artwork or idea, plus any useful size or timing notes.
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Returns or something else
Everything is made to order, so returns are limited. Our Refund Policy has the details. Message us first and we'll help.
Send a message
Please send your question once so we can keep the conversation in one place.
