Shipping policy

Shipping destinations:
We ship worldwide. In rare cases, we may be unable to ship to certain remote, high-risk, or restricted destinations. If your country or region isn’t available at checkout, contact us and we’ll do our best to help.

Processing time:
Orders are made and prepared for shipment after payment is received. Processing typically takes 1–5 business days (Monday–Friday, excluding holidays). During peak periods or for custom requests, processing may take slightly longer.

Shipping time (delivery estimate):
After your order ships, delivery typically takes 8–14 business days to the EU and the US, and 10–20 business days to the rest of the world, depending on the destination and local carrier performance. Delivery times are estimates and can vary due to customs inspections, weather, holidays, or carrier delays.

Shipping carriers and tracking:
We ship using a network of trusted carriers and local delivery partners depending on your destination. Once your order ships, you’ll receive a shipping confirmation email with tracking details. Tracking updates may take 24–72 hours to appear, especially for international shipments, and may update less frequently while the package is in transit between countries.

Shipping costs:
Shipping costs are calculated at checkout based on your location, package weight/size, and the shipping method selected.

Duties, VAT, and import taxes (Delivered Duty Paid):
All duties, VAT, tariffs, and import-related fees are paid upfront by us. You will not be charged additional customs fees upon delivery. If a carrier or customs authority requests payment from you by mistake, please contact us before paying so we can resolve it.

Address accuracy:
Please double-check your shipping address at checkout. If an order is returned to us due to an incomplete/incorrect address or failed delivery attempts, we can reship it (additional shipping fees may apply) or arrange an alternative solution depending on the case.

Delays and delivery issues:
We are not able to guarantee exact delivery dates, since carrier delays and customs processing are outside our control. If your tracking has not updated for an extended period or your package appears stuck, contact us and we’ll investigate and assist.

Lost packages:
If a package is confirmed lost in transit, we will work with the carrier and provide an appropriate resolution (replacement or refund, depending on the situation and stock availability).

Damaged packages:
If your order arrives damaged, contact us within 14 days of delivery and we will always offer a free replacement.

It really helps to film yourself opening the parcel. If the damage happened in transit, we need that unboxing video before we can send a replacement or file a claim with the carrier, so please start recording before you open the package.

If your item arrived with a printing error, or you received the wrong item, we only need clear photos of the item and the shipping label. No video is needed for those.

We’ll review and make it right as quickly as possible.

If you have any questions about shipping, tracking, or delivery, contact us and we’ll be happy to help!