DeskNeko Help Center

Two parts, really. We make it first, which usually takes about 1 to 5 business days. Then delivery typically takes 8 to 14 business days to the EU and US, or 10 to 20 to the rest of the world. Customs, holidays, and carrier delays can stretch that, so we can't promise an exact date, but you'll get tracking as soon as it ships.

Everything is made to order, so it's made just for you after you order. That usually takes about 1 to 5 business days before it ships. If the product page mentions its own timing, that's the better guide.

Once it ships, delivery typically takes 8 to 14 business days to the EU and US, or 10 to 20 to the rest of the world. Customs, holidays, and weather can shift that, so we can't promise an exact date, but your tracking will keep you posted.

For a shipped order, tracking information is available after dispatch. Use the DeskNeko tracking page for the latest available updates. If tracking is unclear or hasn't updated, message us with your order number and we'll look into it.

The carrier depends on the destination, product, and shipping service. After dispatch, tracking may show the carrier and available delivery updates.

Message us as soon as you can with your order number and the full corrected address. The sooner we hear from you, the more likely we can still update it before your order ships.

No. We pay all duties, VAT, and import fees upfront through our shipping partner, so your order arrives with nothing left to pay. That's what 'duties included' means: the price at checkout is the price, with no surprise bill at your door. If a carrier ever asks you for a customs payment by mistake, please don't pay it, contact us first and we'll sort it out.

Because everything is made to order just for you, returns are limited. Our Refund Policy has the full details, and if you're not sure where you stand, message us with your order number and we'll help. If your order arrived damaged or wrong, that's handled differently, and we'll always put it right. The damaged or incorrect question below explains what we need.

Message us as soon as you can. We can usually cancel or change an order before it goes into production, which is typically within 12 to 24 hours. Once production starts we can't undo it, but message us anyway and we'll see what's possible.

Sorry, let's fix it. If it arrived damaged in transit, we'll always replace it. We just need an unboxing video so we can see how it arrived and file the claim with the carrier. For anything else that's wrong, like a misprint or the wrong item, send a clear photo and your order number and we'll take a look. Either way, please let us know within 14 days of delivery.

Start with size. Measure the space on your desk you want covered, then compare it with the sizes on the product page. Most people want room for the keyboard and mouse together, and our sizes run from compact up to extended XXL. After that it is mostly taste, so pick the design you like. Then choose your edge: a stitched edge has a sewn border, and a classic flat edge has a plain cut edge. If you want lighting, look for the RGB/LED option in the dropdown. Not sure? Message us your desk measurements and we will help you pick.

We print your design as accurately as we can, though screens and fabric show color differently, so expect a slight shift.

Measure the seat, back, and armrests you want to cover, then compare each measurement with the approximate A–F ranges shown for the chair cover. Fit is not universal or guaranteed. If your chair falls between ranges, message us before you order and we'll help.

Check the Panel Style selector and current details on the product page before ordering. Dimensions shown only in product images are not selectable Size options.

The product page for the exact item is the reliable source. If a material isn't listed, or something looks inconsistent, send us the product link before you order and we'll check.

If you have an allergy or material sensitivity, message us before you order with the exact product link and the material you need us to check. We can review the product information we have, but we can't guarantee allergy suitability.

Custom designs are handled on the Request a design page. Include the product you want, your image or idea, and any useful size or timing notes.

We always check your file first and resize it if needed, and we'll get in touch if anything needs clarifying. If your image needs bigger changes or doesn't fit, we offer a paid image fix for €5, shown in your local currency.

Yes. Message us with the product you have in mind, the quantity, and any deadline, and we will come back to you with a quote. We can use your own artwork or logo on any of our products.

Yes. DeskNeko gift cards come in €10, €25, €50, and €100, and they don't expire. They're delivered by email, so enter the recipient's email address when you buy one.

Enter your gift card code at checkout and the amount comes off your order.