DeskNeko Help Center

Some DeskNeko products can be personalized with a name, small color request, or simple note from the product page. For a fully custom idea, contact us before ordering and include the product, size, artwork, and timing you have in mind.

Custom size availability depends on the product. Some items are limited to the listed sizes because production partners require high minimum order quantities for custom sizing. If you need a specific size, contact us before ordering and we'll let you know what is possible.

For larger orders, custom projects, or potential wholesale requests, please contact us with the product, quantity, destination country, and any deadline you have in mind.

Spot clean gently with a soft cloth or sponge using cold to lukewarm water. Use mild detergent if needed. Avoid bleach, strong cleaners, aggressive scrubbing, twisting, wringing, and tumble drying. Air dry flat. For more detail, see the care instructions.

Yes. The current DeskNeko product range is latex-free. Our desk mats, play mats, mousepads, and Mahjong mats no longer use natural rubber; they use neoprene, a synthetic rubber. If you have a serious allergy, contact us before ordering so we can double-check the exact item.

Yes. DeskNeko products are manufactured in a pet-free production environment. Our office is home to cats, but products are produced and handled separately in a pet-free environment. If you have a serious allergy, contact us before ordering so we can double-check the exact item.

A mousepad gives you a compact surface for your mouse. A desk mat gives you a larger surface for your keyboard, mouse, laptop, planner, or full desk setup, and helps create a more cohesive workspace.

Product colors can vary slightly depending on screen brightness, display settings, lighting, and the printed material. Backlit screens can make some colors appear brighter than they do on fabric or printed surfaces.

Most DeskNeko items are made to order. Production usually takes around 3-8 business days, depending on the product and current order volume. Some items may need a little extra time for printing, curing, or packing.

Contact us as quickly as possible if the order details look wrong or you need help before production. Once production has started or the order has shipped, options may be limited, but we will review what is still possible.

Return eligibility depends on the product and whether it was customized or made to order. Please contact us before sending anything back so we can review the order and provide the correct next steps.

Please contact us as soon as possible with your order number, a clear photo of the full item, a close-up of the issue, the packaging, and the shipping label. We will review it and help with the best next step.

Shipping time depends on the product, destination, and shipping method. For many standard US orders, transit often takes around 6-12 business days after dispatch. Free shipping is available from €100 or the rounded local-currency equivalent shown in your cart. You will receive tracking once your order is on the way.

Yes. Once your order has been dispatched, you will receive tracking information so you can follow the delivery progress.

The carrier varies by destination, product, and shipping method. Once your order is dispatched, the tracking page will show the available carrier and delivery updates. We cannot promise which carrier will be used because shipments are routed based on destination and available service.

Yes, many DeskNeko items work well as gifts. If you are ordering for a specific date, please check the estimated delivery window before ordering and contact us if you have timing concerns.